Studio Policies


At Maui Color Studio, every session is thoughtfully conducted. The following policies are in place to ensure the best possible experience for every client.

1. Cancellations

I understand that life happens. Cancellations made with at least 24 hours' notice are welcome, and I'll be happy to help you find a new time.

Cancellations made with less than 24 hours' notice are asked to reach out as soon as possible. While a deposit isn't currently required, last-minute notice helps me offer that time to someone else.

I also understand that illness and genuine emergencies happen. Same-day cancellations due to illness or unforeseen circumstances are handled with compassion and on a case-by-case basis. Please reach out as soon as possible, and we'll find a solution that works for both of us.

3. Rescheduling

Rescheduling is welcome with at least 24 hours' notice. If you need to reschedule with less notice, just reach out and I'll do my best to accommodate you.

4. No Shows

If you're unable to make it to your scheduled appointment without notice, please reach out as soon as possible so we can find a new time together.

5. Late Arrivals

Please arrive at your scheduled appointment time. A grace period of 15 minutes is extended for unavoidable delays. Arrivals beyond 15 minutes may result in a shortened session or the need to reschedule, at my discretion.

6. Refunds

All payments are non-refundable. Color analysis is a professional service that involves trained observation and expert judgment. While every session is conducted with the utmost care and precision, there is an inherent subjective nature to results. If you have questions or concerns about your results, please reach out directly and I will do my best to address them.

7. Session Preparation

To ensure the most accurate results, please arrive to your session:

  • Without makeup, including foundation, concealer, blush, bronzer, eyeshadow, mascara, and lipstick

  • Without jewelry

  • Without colored contact lenses

  • Glasses will need to be removed periodically during the session

  • Colored hair will need to be pulled back

9. Studio Location

Sessions are held at a private location in Haiku. The exact address will be provided upon booking.

Mobile sessions and private color events may be available upon request. Please reach out to inquire.

10. Payment

Payment is due at the time of your session. I accept the following payment methods:

  • PayPal

  • Venmo

  • Cash

  • Credit/debit card (via Stripe tap-to-pay)

10. Photography & Social Media

With your permission, Maui Color Studio may share photos and video from your session on social media and in marketing materials. I will always ask before posting and I will never share anything without your explicit consent.

11. Policy Updates

These policies are subject to change. The most current version will always be available on this page. Continued booking with Maui Color Studio constitutes acceptance of the current policies.

14. Contact

For questions regarding these policies, please contact Katy at mauicolorstudio@gmail.com.